Customer Service Administrator

£10.42 per hour | Temp-Perm | Nether Heage, Belper

About The Role

A fantastic opportunity has arisen for a customer service professional to join our clients’ Customer service function to support with all Customer Service / administrative related duties across the business.

Specific Responsibilities

• Always provide exceptional customer service and support to clients.
• Answer incoming customer inquiries via phone, email, and chat.
• Assist customers with product information, order placement and delivery reports.
• Stock control/stock reporting
• Resolve customer complaints and issues regarding pick notes in a timely and professional manner.
• Maintain accurate customer records and update information as needed.
• Follow company policies and procedures for handling customer interactions.

About you

• SAP experience
• Customer service experience within an office/warehouse or production environment
• Fantastic telephone and analytical skills
• Proficient in using customer service software and tools.
• Proficient in Microsoft excel and outlook.
• Independent and efficient but also can work well in a team.
• Attention to detail and accuracy in data entry.
• Ability to multitask and prioritise tasks effectively.

Benefits

• Family ethos
• Friendly team and supportive management – join a fantastic team who all work together to ensure that the operation runs smoothly.
• Temp – Perm contract (Permanent contract guaranteed at 12 weeks providing you are hardworking and are punctual)
• Thorough training package
• Opportunities in various departments such as the Paint line planning are always available to progress onto
• Casual Dress – wear what you feel comfortable in
• Career progression on the table

Additional information

• Primarily an office-based position.
• Monday-Friday 8.30am-5.00pm
• Public Transport links available

Want to work for a company who are driven by innovation, investment and passion?

If you are interested then please apply online and we will get back to you.

Please refer to the GDPR policy on our website https://capellaprofessionalrecruitment.co.uk/privacy-policy/